Privacy Policy | The Leadership Shift – Coaching & Digital Products

Our Privacy Policy was last updated on March 6th 2025.

This Privacy Policy governs the manner in which the website collects, uses, maintains and discloses information collected from users (each, a 'User') of the website ('Site'). This privacy policy applies to the Site and all products and services offered by The Leadership Shift.

Overview

The Leadership Shift is committed to protecting your privacy online. This Privacy Policy describes the personal information we collect through this website at karenmatthews.com.au (the “Site”), and how we collect and use that information.

The terms “we,” “us,” and “our” refers to The Leadership Shift. The terms “user,” “you,” and “your” refer to site visitors, customers, and any other users of this site.

The term “personal information” is defined as information that you voluntarily provide to us that personally identifies you and/or your contact information, such as your name, phone number, and email address.

This Site provides business and sales information and advice which may help to improve your business and personal life (the “Service”).

Use of The Leadership Shift, including all materials presented herein and all online services provided by Samantha Trew, is subject to the following Privacy Policy. This Privacy Policy applies to all site visitors, customers, and all other users of this site. By using the Site or Service, you agree to this Privacy Policy, without modification, and acknowledge reading it.

Some of our Site’s functionality can be used without revealing any Personal Data, though for features or services related to the Online Courses, Personal Data is required. In order to access certain features and benefits on our Site, you may need to submit, or we may collect, “Personal Data” (i.e., information that can be used to identify you). Personal Data can include information such as your name and email address, among other things. You are responsible for ensuring the accuracy of the Personal Data you submit to The Leadership Shift. Inaccurate information may affect your ability to use the Site, the information you receive when using the Site, and our ability to contact you. For example, your email address should be kept current because that is one of the primary manners in which we communicate with you.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, where appropriate, email addresses. Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, however, it may prevent them from engaging in certain Site related activities.

Please understand that by submitting any Personal Data to us, you consent and agree that we may collect, use and disclose such Personal Data in accordance with this Privacy Policy and as permitted or required by law. If you do not agree with these terms, please do not provide any Personal Data to us. If you refuse or withdraw your consent, or if you choose not to provide us with any required Personal Data, we may not be able to provide you with the services that can be offered on our Site. Consent can be withdrawn at any time by sending an email to samantha@theleadershipshift.com.au and requesting the same. Please note that we may also rely on legitimate interests or fulfillment of a contract to continue processing your data.

What Information We Collect and How We Collect Them

We collect personal data and/or information from you in various ways:

When you register on our websites
When you register on our webinars
When you book in your calls
When you book in your coaching sessions
When you join our social media groups
When you subscribe to our newsletters
When you subscribe to notifications from us
When you affix your signature on our contracts
When you process payments on any of our services
When you register for an account, update or change information for your account
When you purchase products or services
When you complete a survey or feedback form
When you log in onto or access third-party sites e.g Facebook, from our site which may include text or images
When you participate on forums or group discussion e.g Facebook Group or Q&A sessions. Remember that the information you provide in this venue will be publicly available so you should not post information that is too confidential or sensitive.

We may collect the following information:

Name and job title
Contact information including email address and phone number/s
Demographic information such as postcode, preferences and interests
Education and employment history
Other information relevant to customer feedback and/ or promotional materials
IP address
URLs which you may have linked to our Site
Operating system
Browsing system used by each user on the site
Log in details to third-party services being used in the program
Bank account details
Credit/ debit card details

You may, however, visit our site anonymously by using the “incognito” or “private” feature of your browser or by disabling cookies.

Other Information We Collect

Social buttons. On many of the pages of The Leadership Shift sites you will see ‘social buttons’. These enable users to share or bookmark the web pages. There are buttons for: Twitter, Google +1, Facebook ‘Like’, and LinkedIn ‘Share’. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of The Leadership Shift’s Coaching. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on The Leadership Shift’s Coaching’s site. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting The Leadership Shift’s Coaching, and the specific pages you are on, even if you don’t click on the button if you are logged into their services, like Google and Facebook.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

External web services. We use a number of external web services on The Leadership Shift sites mostly to display content within our web pages. For example,to display slideshows we sometimes use SlideShare; to show videos we use YouTube and Vimeo. This is not an exhaustive or complete list of the services we use, or might use in the future, when embedding content, but these are the most common. As with the social buttons we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.

Email tracking. Some emails that we send you have no tracking in at all, for example personal correspondence or emails with invoices attached. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site and we can track, at an individual level, whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn’t click the first time. If you want to be sure that none of your email activity is tracked then you should unsubscribe from the our newsletter.

Web browser cookies

We may send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. The term “cookies” refers to small pieces of information that a website sends to your computer’s hard drive while you are viewing the Site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). You have the ability to accept or decline cookies using your web browser settings. If you choose to disable cookies, some areas of the Site may not work properly or at all.

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We may send you information of offers outside of The Leadership Shift that will be of your interest.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

In addition to the other uses set forth in this Privacy Policy, we may disclose and otherwise use Personal Data as described below.

Providing the Site and our services. We may use Personal Data which you provide to us in order to allow you to access and use the Site and in order to provide any information, products or services that you request from us.

Updates. We use Personal Data collected when you sign-up for our various email or update services to send you the messages in connection with the Site or an Online Course. We may also archive this information and/or use it for future communications with you, where we are legally entitled to do so.

Identity Verification. For services that require identity verification, we use the Personal Data that we collect for verifying your identity, and for authenticating that submissions made on the Site were made by you. This service may be provided through a third-party identity verification vendor.

Communications with The Leadership Shift’s Coaching. When you send us an email message or otherwise contact us, we may use the information provided by you to respond to your communication and/or as described in this Privacy Policy. We may also archive this information and/or use it for future communications with you where we are legally entitled to do so.

Disclosure to The Leadership Shift Operations and Maintenance Contractors. We use various service providers, vendors and contractors (collectively, “Contractors”) to assist us in providing our products and services to you. Our Contractors may have limited access to your Personal Data in the course of providing their products or services to us, so that we in turn can provide our products and services to you. These Contractors may include vendors and suppliers that provide us with technology, services, and/or content related to the operation and maintenance of the Site or the Online Course. Access to your Personal Data by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for us.

Third Party Credit Card Processing. The Leadership Shift provides you with the ability to pay for Online Courses and other services using a credit card through a third party payment processing service provider. Please note that our service provider – not NThe Leadership Shift – collects and processes your credit card information.

Government Authorities, Legal Rights and Actions. The Leadership Shift may share your Personal Data with various government authorities in response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights or to protect our property; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us. We also may share your Personal Data when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of The Leadership Shift’s Coaching, the Site, our users, customers, or others; and in connection with our Terms of Use and other agreements.

Third party websites and External Links

For your convenience we may provide links to sites operated by organizations other than The Leadership Shift (“Third Party Sites”) that we believe may be of interest to you. We do not disclose your Personal Data to these Third Party Sites without obtaining your consent. We do not endorse and are not responsible for the privacy practices of these Third Party Sites. If you choose to click on a link to one of these Third Party Sites, you should review the privacy policy posted on the other site to understand how that Third Party Site collects and uses your Personal Data.

Retention of Personal Data

If you reside or are located in the EEA, we keep your Personal Data for no longer than necessary for the purposes for which the Personal Data is processed. The length of time we retain Personal Data for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights. Unless mentioned otherwise we keep personal data indefinitely unless explicitly instructed to delete it.

How we protect your information

We consider the confidentiality and security of your information to be of the utmost importance. We use industry standard physical, technical and administrative security measures to keep your Personal Data confidential and secure and will not share it with third parties, except as otherwise provided in this Privacy Policy, or unless such disclosure is necessary in special cases, such as a physical threat to you or others, as permitted by applicable law. Because the Internet is not a 100% secure environment we cannot guarantee the security of Personal Data. While we make every effort to protect your personal information shared with us through our Site, you acknowledge that the personal information you voluntarily share with us through this Site could be accessed or tampered with by a third party. It is your responsibility to protect the security of your login information. Please note that email communications are typically not encrypted and should not be considered secure. You agree that we are not responsible for any intercepted information shared through our Site without our knowledge or permission. Additionally, you release us from any and all claims arising out of or related to the use of such intercepted information in any unauthorised manner.

We care about the security of our users. While we work to protect the security of your account and related information, we cannot guarantee that unauthorized third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorised use of your account by emailing samantha@theleadershipshift.com.au

Sharing your personal information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Controlling, Updating or Deleting Your Personal Data

You may choose to restrict the collection or use of your personal data in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can uncheck to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal data for direct marketing purposes, you may change your mind at any time by writing to or emailing us at samantha@theleadershipshift.com.au
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. The Leadership Shift reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Changes to this privacy policy

The Leadership Shift has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

No Information from Children Under 13

The Leadership Shiftstrongly believes in protecting the privacy of children. In line with this belief, we do not knowingly collect or maintain Personal Data on our Site from persons under 13 years of age, and no part of our Site is directed to persons under 13 years of age. If you are under 13 years of age, then please do not use or access this Site at any time or in any manner. We will take appropriate steps to delete any Personal Data of persons less than 13 years of age that has been collected on our Site without verified parental consent upon learning of the existence of such Personal Data.

Disclaimer

The material on our site is given for general information only, and does not constitute professional advice. You should take specific advice before taking a course of action as we do not accept directly or indirectly any responsibility for loss arising directly or indirectly from reliance on information on this site.

Given that the Internet uses an open system we cannot warrant that the site and downloads reach you virus-free. You must, therefore, take all appropriate precautions for your own safety.

Your acceptance of these terms

By using this Site, you signify your acceptance and consent of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.